Managed Service Case Study

Rawnet are a full service digital agency who define, design and deliver products and services that help push clients to become the industry leaders that their customers simply love.

The challenge

Rawnet develop and manage websites for their clients, many of whom require these websites to be available 24x7x365. Whilst Rawnet had some in-house AWS skills, there was a need to expand the services and provide 24×7 support for several of their clients’ accounts without burdening the Rawnet team around the clock.

Rawnet also wanted to engage Rebura to provide advice and general support across all areas of AWS, particularly as they approached the Christmas period, which left a gap in support.

The solution

Rebura designed and implemented a 24×7 support structure for Rawnet to allow multiple clients to contact Rebura outside of regular business hours. Rebura are also available for design, advice and business hours support when needed.

• Dedicated phone number for Rawnet clients
• Support over the Christmas period when Rawnet office is closed
• Reduced AWS training costs for Rawnet team
• Internal training sessions for the Rawnet team on AWS
• Support available 24x7x365 for designated clients
• Implementation of Data-Dog monitoring solution
• Documentation of application flows and dependencies
• Cost Optimisation Suite
• Technology advice, audits and events

The results

Rawnet can now offer their clients a genuine route to hosting, supporting and managing their websites on AWS 24x7x365. Rawnet also have access to a highly skilled team at Rebura to help with any questions and designs they may need. Being an Advanced Consulting Partner also means Rebura can offer credits to Rawnet for any testing they may need to do on AWS.